@article{SchenkVoelker2007, author = {Birgit Schenk and Jan C. V{\"o}lker}, title = {Britische Regeln}, series = {Kommune 21 : e-Government, Internet und Informationstechnik}, number = {1/2008}, publisher = {K21 media AG}, address = {T{\"u}bingen}, pages = {26 -- 27}, year = {2007}, abstract = {ITIL: Die IT Infrastructure Library hilft, Dienstleistungsprozesse neu zu strukturieren.}, language = {de} }