TY  - CPAPER
U1  - Konferenzveröffentlichung
A1  - Bucher, Andreas
A1  - Schenk, Birgit
A1  - Dolata, Mateusz
A1  - Schwabe, Gerhard
T1  - When Generative AI Meets Workplace Learning : Creating a Realistic & Motivating Learning Experience with a Generative PCA
T2  - People First: Constructing Digital Futures Together. ECIS 2024 Proceedings
N2  - Workplace learning is used to train employees systematically, e.g., via e-learning or in 1:1 training. However, this is often deemed ineffective and costly. Whereas pure e-learning lacks the possibility of conversational exercise and personal contact, 1:1 training with human instructors involves a high level of personnel and organizational costs. Hence, pedagogical conversational agents (PCAs), based on generative AI, seem to compensate for the disadvantages of both forms. Following Action Design Research, this paper describes an organizational communication training with a Generative PCA (GenPCA). The evaluation shows promising results: the agent was perceived positively among employees and contributed to an improvement in self-determined learning. However, the integration of such agent comes not without limitations. We conclude with suggestions concerning the didactical methods, which are supported by a GenPCA, and possible improvements of such an agent for workplace learning.
Y1  - 2024
UR  - https://aisel.aisnet.org/ecis2024/track13_learning_teach/track13_learning_teach/9/
SN  - 978-1-958200-10-0
SB  - 978-1-958200-10-0
VL  - 9.2024
SP  - 16
S1  - 16
PB  - AISeL
CY  - New York
ET  - 1459
ER  -