TY  - JOUR
U1  - Zeitschriftenartikel, wissenschaftlich - begutachtet (reviewed)
A1  - Schenk, Birgit
A1  - Mateusz, Dolata
A1  - Schwabe, Christiane
A1  - Schwabe, Gerhard
T1  - What Citizens Experience and How Omni-Channel Could Help - Insights From a Building Permit Case
JF  - Information, technology & people
Y1  - 2021
SN  - 1758-5813
SS  - 1758-5813
U6  - https://doi.org/10.1108/ITP-06-2020-0374
DO  - https://doi.org/10.1108/ITP-06-2020-0374
VL  - 2021
SP  - 277
EP  - 299
PB  - Emerald
CY  - Bradford
ET  - ahead-of-print
ER  -