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When Generative AI Meets Workplace Learning : Creating a Realistic & Motivating Learning Experience with a Generative PCA

  • Workplace learning is used to train employees systematically, e.g., via e-learning or in 1:1 training. However, this is often deemed ineffective and costly. Whereas pure e-learning lacks the possibility of conversational exercise and personal contact, 1:1 training with human instructors involves a high level of personnel and organizational costs. Hence, pedagogical conversational agents (PCAs), based on generative AI, seem to compensate for the disadvantages of both forms. Following Action Design Research, this paper describes an organizational communication training with a Generative PCA (GenPCA). The evaluation shows promising results: the agent was perceived positively among employees and contributed to an improvement in self-determined learning. However, the integration of such agent comes not without limitations. We conclude with suggestions concerning the didactical methods, which are supported by a GenPCA, and possible improvements of such an agent for workplace learning.

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Author:Andreas Bucher, Birgit Schenk, Mateusz Dolata, Gerhard Schwabe
Parent Title (English):People First: Constructing Digital Futures Together. ECIS 2024 Proceedings
Place of publication:New York
Document Type:Conference Proceeding
Date of Publication (online):2024/04/30
Release Date:2024/06/04
Page Number:16
Institutes:Fakult├Ąt 1: Management und Recht