What Citizens Experience and How Omni-Channel Could Help - Insights From a Building Permit Case
Author: | Birgit Schenk, Dolata Mateusz, Christiane Schwabe, Gerhard Schwabe |
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DOI: | https://doi.org/10.1108/ITP-06-2020-0374 |
ISSN: | 1758-5813 |
Parent Title (English): | Information, technology & people |
Publisher: | Emerald |
Place of publication: | Bradford |
Document Type: | Article |
Language: | English |
Date of Publication (online): | 2021/11/06 |
Release Date: | 2021/11/11 |
Volume: | 2021 |
Edition: | ahead-of-print |
First Page: | 277 |
Last Page: | 299 |