What Citizens Experience and How Omni-Channel Could Help - Insights From a Building Permit Case
| Author: | Birgit Schenk, Dolata Mateusz, Christiane Schwabe, Gerhard Schwabe |
|---|---|
| DOI: | https://doi.org/10.1108/ITP-06-2020-0374 |
| ISSN: | 1758-5813 |
| Parent Title (English): | Information, technology & people |
| Publisher: | Emerald |
| Place of publication: | Bradford |
| Document Type: | Article |
| Language: | English |
| Date of Publication (online): | 2021/11/06 |
| Release Date: | 2021/11/11 |
| Volume: | 2021 |
| Edition: | ahead-of-print |
| First Page: | 277 |
| Last Page: | 299 |
