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What Citizens Experience and How Omni-Channel Could Help - Insights From a Building Permit Case

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Metadaten
Author:Birgit Schenk, Dolata Mateusz, Christiane Schwabe, Gerhard Schwabe
DOI:https://doi.org/10.1108/ITP-06-2020-0374
ISSN:1758-5813
Parent Title (English):Information, technology & people
Publisher:Emerald
Place of publication:Bradford
Document Type:Article
Language:English
Date of Publication (online):2021/11/06
Release Date:2021/11/11
Volume:2021
Edition:ahead-of-print
First Page:277
Last Page:299