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What Citizens Experience and How Omni-Channel Could Help - Insights From a Building Permit Case
(2021)
Sensor networks have become ubiquitous in all types of machinery and infrastructure. These sensor networks are/will be extensively used in the Smart City, which includes public as well as private sensor networks the latter being a much-neglected source of information feed for a smart city administration (Komninos, 2014). This can include vehicle (from eScooter to mini-van) sharing data, park house data, etc. However, the city’s backbone IT infrastructure must be able to accept and process this data and to draw the right conclusions from them. The backbone of this IT infrastructure will for all practical purposes be an Enterprise Resource Planning (ERP) System as it is already standard in the private sector (for an example, Müller-Török et al., 2019). This contribution analyzes the integration of sensor networks into ERP systems in the Smart City. It will also analyze the implications of this development for public sector education.