Acceleration Factor Pandemic: A Synthesis of e-Government Maturity Models and Public Administration Employees' Perspective
- The Covid-19 pandemic and the Online Access Act (Onlinezugangsgesetz – OZG) are forcing Germany's public administration to accelerate digital transformation in general and the digitalization of agencies on federal, state and municipal level in particular. To assess this endeavor’s progress, existing e-Government maturity models were evaluated. The majority of models mainly focus on technical characteristics of an administrative act, while disregarding the importance of (1) public servants, (2) their work situation and (3) organizational processes. It is the latter three determining successful digitalization. Consequently, we fuse previous e-Government maturity models with the individual perspective of public servants including internet-based work, virtualization of teams and societal participation. This paper describes the synthesis of a model, its advantages and limitations including next steps towards its empirical validation.
Author: | Julia Kaesmayr, Michael Schorn, Anna Steidle |
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URL: | https://bsz.ibs-bw.de/hslb?service=direct/0/Home/$DirectLink&sp=SOPAC51&sp=SAKSWB-IdNr176410000X |
DOI: | https://doi.org/10.24989/ocg.v341.1 |
ISBN: | 9783708921211 |
Parent Title (German): | CoV-19 as a Driver for eGovernment? [Proceedings of the Central and Eastern European e|Dem and e|Gov Days 2021, Budapest] / Thomas Hemker, Robert Müller-Török, Aleander Prosser, Péter Sasvári, Dona Scola, Nicolae Urs (Eds.) |
Publisher: | facultas |
Place of publication: | Wien |
Document Type: | Conference Proceeding |
Language: | English |
Date of first Publication: | 2022/03/17 |
Release Date: | 2023/11/21 |
Volume: | 2022 |
Edition: | Vol. 341 |
First Page: | 19 |
Last Page: | 32 |
Note: | Im Bestand der HVF-Bibliothek als Printausgabe verfügbar. |
Institutes: | Fakultät 1: Management und Recht |