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Drawing on an online survey of mayors from the German federal state of Baden-Wuerttemberg this article analyses (1) to what extent social media is used abusively at the municipal level, (2) how mayors react to hate speech and (3) whether the experience of such insulting comments and threats is correlated with their perception of social media as a tool for political communication. The analysis shows that hateful comments are part of the social media experience on the local level. 53.9% of the mayors have at least once experienced personal insults and hostilities on social media in their role as politicians. The majority of them (56.7%) ignored the hate speech without reaction. Significantly fewer reacted more actively: 29.8% responded to the insulting message, 5.4% blocked the hater, and 8.2% filed a judicial complaint. The statistical analysis shows that mayors who use social media in a more professional way are more likely to react to hate speech in such an active manner. Moreover, the experience of hate speech and particularly an active type of reacting are found to be positively related to mayors' perceptions of how useful they consider social media to be for political communication.
Durch das Windenergieflächenbedarfsgesetz, das Kern des sogenannten Wind-an-Land-Gesetzes ist, verpflichtet der Bund die Länder erstmals, einen prozentualen Anteil der Landesfläche für die Windenergie an Land auszuweisen. Die Neuregelung bedeutet einen Paradigmenwechsel gegenüber dem bisherigen Planungsrecht, das durch die Privilegierung der Windenergie im Außenbereich und mögliche Ausschlusswirkung durch kommunale Konzentrationszonen gekennzeichnet war. Der weitere Ausbau der Windenergie wird nicht nur von der Flächenverfügbarkeit und bauplanungsrechtlichen Voraussetzungen, sondern auch anderen Faktoren wie weiteren genehmigungsrechtlichen Voraussetzungen abhängen.
Der Grundsatz der Vorherigkeit nimmt eine wichtige Rolle in der öffentlichen Finanzwirtschaft ein. Dennoch wird v.a. im kommunalen Umfeld vielfach gegen ihn verstoßen. Dieser Beitrag untersucht die Bedeutung des Grundsatzes der Vorherigkeit, die Gründe für die zahlreichen Verstöße und zeigt Verbesserungsoptionen der aktuellen Situation auf.
This research explores stakeholders' perspectives on administrative procedures, focusing on basic psychological needs. The goal is to understand the motives driving evaluations of administrative quality and performance, particularly for constitutive administrative acts. Using a multi-method approach, the study analyzes five stakeholder groups' central motives at different stages of administrative procedures. To achieve this, the user experience journey technique is adapted to identify stakeholders' motivations, including achievement, affiliation, and power. Guided workshop discussions, qualitative expert interviews, and a review of legal sources are utilized to determine stakeholders' urgencies at each step of the process. Through qualitative content analysis of expert interviews, the study deduces the central concepts underlying these urgencies. The findings provide valuable insights into stakeholders' perspectives, motivations, and urgencies regarding administrative procedures and thus important attributes of good administration. This understanding is crucial for evaluating administrative performance and shaping potential goals for administrative reforms.
For successful digitalization of the public sector, insights into how digitalization affects the work of public sector employees must be attained. Hence, integrative conceptual models and metrics of digital work are needed. A five-dimensional model describing the degree of digitalization of administrative action (Kaesmayr, Schorn & Steidle 2021) provides the point of departure for this paper. To enable actual measurement, the development and validation of a corresponding questionnaire is presented. Its development includes the item formulation by specifying attributes, raters and objects of the underlying constructs as well as the formation of indices by means of a contrast weighting specifically augmented for this type of work. The validation of the scale includes component as well as confirmatory factor analyses based on data from 519 administrative employees in Germany. The scale provides the opportunity to describe and evaluate the degree of digitalization of administrative procedures and to evaluate measures to improve digital case processing. Furthermore, it enables research into conditions and consequences for a successful digital transformation. However, further research is required to verify the predictive validity and practical benefits of the scale.
Although good administration plays a crucial role for a state to function, to date no comprehensive and accepted conceptualization exists. Scholars and policymakers, however, are depending on a comprehensive and valid set of criteria to assess the quality of administrations and the effects of reforms and interventions. To develop an appropriate conceptualization, we draw on literature from jurisprudence, administrative, political, economic, as well as social sciences. Applying Rossiter’s C OAR SE approach to ensure content validity, 30 constructs underlying good administration were derived. The items formulated to measure these constructs were empirically validated in an online survey with 519 case workers in German municipal agencies. Principal components analysis yielded four components, i.e., diligence/mission, efficiency, information, and responsivity/support. Thereby, it becomes apparent that some of the criteria used in the literature, such as proportionality, load on multiple components.
Digitalization affects public servants’ job demands and resources. The current paper investigates which measures managers can employ to optimize digital work on administrative procedures. Building on a previous study on the impact of digitalization on work experiences and performance in public agencies and on a literature research regarding leadership instruments, we derived two sets of measures on job design and digital communication management. The proposed measures were validated conducting expert interviews with actual and prospective managers from various municipal agencies. Overall, our analyses revealed heterogenous patterns regarding the prevalence of the proposed measures. Experts reported various potential benefits and challenges as well as suitable recommendations regarding their implementations which indicates that the proposed measures could indeed contribute to facilitating digital work on administrative procedures. Finally, the practical implications as well as limitations of our approach are discussed.
Digitalization affects public servants’ job demands and resources. The current paper investigates which measures managers can employ to optimize digital work on administrative procedures. Building on a previous study on the impact of digitalization on work experiences and performance in public agencies and on a literature research regarding leadership instruments, we derived two sets of measures on job design and digital communication management. The proposed measures were validated conducting expert interviews with actual and prospective managers from various municipal agencies. Overall, our analyses revealed heterogenous patterns regarding the prevalence of the proposed measures. Experts reported various potential benefits and challenges as well as suitable recommendations regarding their implementations which indicates that the proposed measures could indeed contribute to facilitating digital work on administrative procedures. Finally, the practical implications as well as limitations of our approach are discussed.
In diesem Artikel wird das Ergebnis einer Studie aufgearbeitet, die ergab, dass Behörden trotz ihrer Bemühungen, bürgerfreundlicher zu werden, ihre Ziele nicht erreichen können, solange sie auf Effizienz und Rechtskonformität konzentriert bleiben. Denn dadurch erkennen sie die Transparenzprobleme, mit denen die Einwohnerinnen und Einwohner heute konfrontiert sind, nicht. Diese sind u.a. Informations-, Geschäftsprozess-, Kosten-, Gesetzesintransparenz etc. Der Artikel benennt diese, um die Grundlage für deren Bewältigung zu legen und eine klare Strategie zu ermöglichen, die den Zweck und den Umfang einer Dienstleistung verdeutlicht und ein Datenintegrationskonzept, das über alle Dienstleistungskanäle reicht, ermöglicht.
Based on the mandate of political representatives and public administration to work in the public interest and to fulfil the legal requirements, it is surprising that the offer of public e-services is making slow progress. Based on this mandate, both the digitisation of the administration and the digitalisation of its services should develop more proactively since it can be observed that citizens readily accept private-sector digital offerings. This observation raises the question of whether politics and public administration accommodate citizens’ preferences by giving low priority to digitisation and digitalisation, or not. By answering this question this paper provides insight into the thinking of citizens and gives politicians, as well as public administration, an idea about their expectations and their idea of Public Value Creation when it comes to digital public services
Mit Verpackungssteuern möchten Kommunen gegen Müllberge aus Pizza-Kartons und Coffee to go-Bechern ankämpfen. Für die Finanzwissenschaften sind sie ein hervorragendes Beispiel, um die Regulierung von negativen Externalitäten zu erörtern. Dieser Beitrag diskutiert die Effektivität und Effizienz einer solchen kommunalen Lenkungssteuer und entwickelt Handlungsempfehlungen aus ökonomischer Perspektive.
This Bachelor's thesis is about analysing the one typical administrative degree program of each federal state as well as of the Federal Republic of Germany. The aim is to examine which Information and Communication Technology (ICT) modules are taught, what scope they have and whether they teach basic skills according to International Certificate of Digital Literacy (ICDL) or advanced skills. Finally, the competences that exceed the basics will be clustered and it will be analysed whether they are administration-specific or generally technology-related.
Diese Arbeit beschäftigt sich mit der persönlichen Anrede und ihren Auswirkungen auf den Umgang mit Kritik, sowie das Beurteilungsergebnis und die Beförderung von Beamten. Die Kritikäußerung und Kritikannahme stellen wichtige Kompetenzen im Berufsleben dar. Der Bezug zum Beurteilungsergebnis und zur Beförderung erschien notwendig, um Ungleichbehandlungen, welche sich aufgrund der persönlichen Anrede ergeben könnten, in Bezug auf die Karrierechancen von Beamten zu untersuchen.
Diese Bachelorarbeit beschäftigt sich mit den Anforderungen der Generation Z an die Arbeitswelt und ihre zukünftigen Arbeitgeber. Darauf aufbauend wird überprüft, inwieweit die DRV BW die Anforderungen der jungen Generation erfüllt und bei welchen Merkmalen Handlungsbedarf für die DRV BW besteht, um sich attraktiver für die junge Generation Z zu positionieren.
This publication advances some refutable hypothesis concerning user behaviour and learning success in eLearning systems using system simulations. A simulation in this context is strongly interactive HTML 5 content giving users an almost real-life experience of working with an application system, here an ERP system. Simulations can be enriched with addition information, data and process models, user guidance, or business content. This type of content is distinctly different from traditional eLearning content focusing on presentational content and teamwork or quizzes to check progress. To test the hypotheses the paper explores metrics provided by a typical eLearning platform and in how far the metrics can be used to test the hypotheses.
Europarecht beschäftigt sich mit den rechtlichen Grundlagen der Europäischen Union. Gerald Sander liefert Ihnen einen schnellen Überblick über die Organe der EU wie das Europäische Pralament, die Europäische Kommission und die EZB. Außerdem erläutert er, welche Rechtsquellen das Europarecht hat, welche Verfahren es gibt, was es mit der Wirtschafts- und Währungsunion auf sich hat und vieles mehr. Mit Übungsaufgaben mit Lösungen können Sie sich selbst testen und Ihr Wissen festigen.