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The Covid-19 pandemic and the Online Access Act (Onlinezugangsgesetz – OZG) are forcing Germany's public administration to accelerate digital transformation in general and the digitalization of agencies on federal, state and municipal level in particular. To assess this endeavor’s progress, existing e-Government maturity models were evaluated. The majority of models mainly focus on technical characteristics of an administrative act, while disregarding the importance of (1) public servants, (2) their work situation and (3) organizational processes. It is the latter three determining successful digitalization. Consequently, we fuse previous e-Government maturity models with the individual perspective of public servants including internet-based work, virtualization of teams and societal participation. This paper describes the synthesis of a model, its advantages and limitations including next steps towards its empirical validation.
Designing for Light-Weight Collaboration: The Case of Interactive Citizens’ Advisory Services
(2010)
Die automatisierte Bearbeitung der Steuererklärungen in Deutschland im Vergleich zu Österreich
(2020)
Einsatz von Künstlicher Intelligenz – Assistenz oder Konkurrenz in der Finanzverwaltung von morgen?
(2023)
Facilitating digital transformation through education: A case study in the public administration
(2020)
The need for qualified people to manage the digital transformation in public administration is tremendous. University curricula require adjustments to qualify graduates adequately. Business and engineering departments run practice-oriented university courses to tackle real-world digitalization challenges. In doing so, they shaped digital transformation in many companies. While potentially effective, such approaches remain rare in public administration teaching. It is unclear how to combine a contemporary, practice-oriented training approach towards digitalization with the contents of public administration curricula. The paper outlines the structure and methods employed in a course offered to public administration students at a German University. The preliminary evidence shows that the course was successful among students and practice-partners. Overall, the paper illustrates how public administration universities can contribute towards digital transformation by collaborating with municipalities and by empowering students to manage and drive digital transformation in the public sector.
Digitalization affects public servants’ job demands and resources. The current paper investigates which measures managers can employ to optimize digital work on administrative procedures. Building on a previous study on the impact of digitalization on work experiences and performance in public agencies and on a literature research regarding leadership instruments, we derived two sets of measures on job design and digital communication management. The proposed measures were validated conducting expert interviews with actual and prospective managers from various municipal agencies. Overall, our analyses revealed heterogenous patterns regarding the prevalence of the proposed measures. Experts reported various potential benefits and challenges as well as suitable recommendations regarding their implementations which indicates that the proposed measures could indeed contribute to facilitating digital work on administrative procedures. Finally, the practical implications as well as limitations of our approach are discussed.
This publication advances some refutable hypothesis concerning user behaviour and learning success in eLearning systems using system simulations. A simulation in this context is strongly interactive HTML 5 content giving users an almost real-life experience of working with an application system, here an ERP system. Simulations can be enriched with addition information, data and process models, user guidance, or business content. This type of content is distinctly different from traditional eLearning content focusing on presentational content and teamwork or quizzes to check progress. To test the hypotheses the paper explores metrics provided by a typical eLearning platform and in how far the metrics can be used to test the hypotheses.
Citizens’ participation became quite common in municipal settings in Germany in the recent years. If the registration and identification methods used are examined, nearly each participation process relies on the possession of a simple email-address as a sole requirement. More secure methods, like introduced by the eIDAS-regulation and the Revised Payment Services Directive (PSD2) and hence commonly available, are totally neglected. The paper analyzes different types of citizens’ participation, derives the theoretical minimum requirements for proof of the identity of the participants and provides insights collected from interviews with organizers of participation processes. It concludes with recommendations which will hopefully lead to a more sustainable and resilient e-participation for the future.
COVID-19 accelerated the drive towards distance learning, typically supported by web-based eLearning resources. There are also studies reviewing the transition to such as teaching style, whether in conjunction with traditional classroom teaching or as a supplement. This paper will focus on ERP-based teaching within a larger program to establish tertiary distance education in eGovernment in Germany (“eGov Campus”). It attempts to structure the topic and to advance some hypotheses that will be empirically tested against real-world data and experience from introducing this style of teaching in the eGov Campus.
In diesem Artikel wird das Ergebnis einer Studie aufgearbeitet, die ergab, dass Behörden trotz ihrer Bemühungen, bürgerfreundlicher zu werden, ihre Ziele nicht erreichen können, solange sie auf Effizienz und Rechtskonformität konzentriert bleiben. Denn dadurch erkennen sie die Transparenzprobleme, mit denen die Einwohnerinnen und Einwohner heute konfrontiert sind, nicht. Diese sind u.a. Informations-, Geschäftsprozess-, Kosten-, Gesetzesintransparenz etc. Der Artikel benennt diese, um die Grundlage für deren Bewältigung zu legen und eine klare Strategie zu ermöglichen, die den Zweck und den Umfang einer Dienstleistung verdeutlicht und ein Datenintegrationskonzept, das über alle Dienstleistungskanäle reicht, ermöglicht.
How can employees be qualified to provide sound customer advisory services? How can they be empowered to deliver the value of public sector modernization to customers? In this paper, we offer a novel approach to qualify service personnel on-the-job using “facilitation affordances”. In this approach, artifacts, providing appropriately designed facilitation affordances, are introduced into service personnel’s work practices. These facilitation artifacts invite them to start experiential learning, and, hence, to improve their advice giving behavior. To develop our approach, we followed a design research approach, here we developed a set of design requirements and, ultimately, five design principles for facilitation artifacts. We tested our approach in the context of citizens’ advice services in public administrations. We implemented a prototype facilitation artifact and conducted a user study with six real-world advisors and twelve clients. Our preliminary results show that the “learning with facilitation affordances”-approach promises to enhance the service personnel’s skills that matter in modern public administrations. Furthermore, with the proposed qualification approach and the design principles for facilitation artifacts, we seek to deepen the knowledge on the importance of affordances for learning and, concurrently, provide practitioners with useful guidelines to implement the “learning with facilitation affordances”-approach in their organizations.
Mit dem vorliegenden Beitrag wird die Bedeutung maschinell auswertbarer Datenbasen für die Funktionsweise der elektronischen Risikomanagementsysteme der deutschen Finanzverwaltung aufgezeigt. Die vorhandenen Datenbestände können für eine Vielzahl von Zwecken genutzt oder miteinander verknüpft werden. Daher stehen unter Berücksichtigung des datenschutzrechtlichen Grundsatzes der Zweckbindung die unions- und verfassungsrechtlichen Rechtsgrundlagen zur (Weiter-)Verarbeitung der Daten im Fokus der Ausführungen.
Die deutschsprachige Literatur zu e-Democracy und generell zu Wahlen kennt Wahlbetrug und insbesondere organisierten Wahlbetrug nur aus anderen Kontinenten; in Kontinentaleuropa sind es in der Eigenwahrnehmung stets Einzelfälle, bspw. der Bürgermeister aus Unterrabnitz-Schwendgraben, der bei den letzten burgenländischen Landtagswahlen bundesweite Bekanntheit erreichte. Im UK hingegen gibt es seit über 10 Jahren eine Häufung von derartigen Fällen, meist innerhalb geschlossener Gemeinden, die auch zu einer entsprechenden Rechtsprechung, Polizeimaßnahmen und einer adäquaten wissenschaftlichen Aufarbeitung führte. In den letzten Wochen wurde der Fall einer – noch nicht strafrechtlich verurteilten – Lokalpolitikerin bekannt, der dazu führte, dass die Stadtrats- und Bürgermeisterwahl in Geiselhöring vom 16. März 2014 für ungültig erklärt wurde und nun im Februar 2015 wiederholt wird. Organisierter Wahlbetrug passt nicht zum Selbstbild von Österreich und Deutschland – es ist an der Zeit, einzusehen, dass Distanzwahlverfahren generell dieses Problem in sich tragen. Beim e-Voting ist es bekannt und wird diskutiert, bei der Briefwahl bislang nicht. Die hier aufgezeigten Mechanismen, insbesondere die im Fall Geiselhöring angewandten, haben unmittelbare Auswirkung auf unsere etablierten und für sicher angesehenen Briefwahlverfahren. Der Beitrag analysiert die tw. bereits bekannten Schwächen der Briefwahl und anderer Distanzwahlverfahren und belegt die mögliche Wirkung von organisiertem Wahlbetrug. Lösungsansätze werden aufgezeigt.
Based on the mandate of political representatives and public administration to work in the public interest and to fulfil the legal requirements, it is surprising that the offer of public e-services is making slow progress. Based on this mandate, both the digitisation of the administration and the digitalisation of its services should develop more proactively since it can be observed that citizens readily accept private-sector digital offerings. This observation raises the question of whether politics and public administration accommodate citizens’ preferences by giving low priority to digitisation and digitalisation, or not. By answering this question this paper provides insight into the thinking of citizens and gives politicians, as well as public administration, an idea about their expectations and their idea of Public Value Creation when it comes to digital public services