Fakultät 1: Management und Recht
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Drawing on an online survey of mayors from the German federal state of Baden-Wuerttemberg this article analyses (1) to what extent social media is used abusively at the municipal level, (2) how mayors react to hate speech and (3) whether the experience of such insulting comments and threats is correlated with their perception of social media as a tool for political communication. The analysis shows that hateful comments are part of the social media experience on the local level. 53.9% of the mayors have at least once experienced personal insults and hostilities on social media in their role as politicians. The majority of them (56.7%) ignored the hate speech without reaction. Significantly fewer reacted more actively: 29.8% responded to the insulting message, 5.4% blocked the hater, and 8.2% filed a judicial complaint. The statistical analysis shows that mayors who use social media in a more professional way are more likely to react to hate speech in such an active manner. Moreover, the experience of hate speech and particularly an active type of reacting are found to be positively related to mayors' perceptions of how useful they consider social media to be for political communication.
Durch das Windenergieflächenbedarfsgesetz, das Kern des sogenannten Wind-an-Land-Gesetzes ist, verpflichtet der Bund die Länder erstmals, einen prozentualen Anteil der Landesfläche für die Windenergie an Land auszuweisen. Die Neuregelung bedeutet einen Paradigmenwechsel gegenüber dem bisherigen Planungsrecht, das durch die Privilegierung der Windenergie im Außenbereich und mögliche Ausschlusswirkung durch kommunale Konzentrationszonen gekennzeichnet war. Der weitere Ausbau der Windenergie wird nicht nur von der Flächenverfügbarkeit und bauplanungsrechtlichen Voraussetzungen, sondern auch anderen Faktoren wie weiteren genehmigungsrechtlichen Voraussetzungen abhängen.
Der Grundsatz der Vorherigkeit nimmt eine wichtige Rolle in der öffentlichen Finanzwirtschaft ein. Dennoch wird v.a. im kommunalen Umfeld vielfach gegen ihn verstoßen. Dieser Beitrag untersucht die Bedeutung des Grundsatzes der Vorherigkeit, die Gründe für die zahlreichen Verstöße und zeigt Verbesserungsoptionen der aktuellen Situation auf.
Increasing and new work demands drain employees’ energy resources at work. This four-week longitudinal field experiment investigated the energizing potential of a respite intervention conducted at the workplace (either a simulated savoring nature intervention or a progressive muscle relaxation intervention). First, growth modeling analyses confirmed a linear trend for the growth of vigor and decline in fatigue across the days of the intervention group, indicating a typical upward resource trajectory. No changes appeared in the control group. Mediation analyses indicated that repeatedly engaging in a daily respite intervention influenced more stable energy levels after the intervention period indirectly through the immediate changes in daily energy levels during the intervention period. Findings suggest that, in some cases, respite interventions may present a useful tool to replenish and build energy resources at work. Implications for using respite intervention in organizational research and practice are discussed.
Research has shown that colours influence motivation and cognitive performance. In achievement contexts, red evokes avoidance motivation that hinders creativity, while blue elicits an approach motivation that facilitates creativity. However, due to their position and mode of presentation, colours may convey a different message. Red accent lighting creates a cosy, friendly room atmosphere that may, even in an achievement context, elicit an approach rather than an avoidance motivation. Results (N = 146) showed that both blue and red accent light increased strategic approach motivation compared to white accent light. Moreover, through the heightened approach motivation, colourful accent light indirectly improved creative performance. Implications for future research on colour and practical implications for colour usage are discussed. Practitioner Summary Designing work environments for creativity is a new topic in ergonomics research and practice. The present study demonstrates indirect effects of coloured accent light on creativity providing interesting possibilities for the design of work places for knowledge workers, classrooms, and all other rooms in which people work on new ideas.
Der Arbeitsplatz – die räumlichen, physikalischen und ergonomischen Bedingungen, unter denen Menschen arbeiten – kann auf vielfältige Weise die Gesundheit fördern und gefährden. Neben der direkten Wirkung auf die physische Gesundheit kann der Arbeitsplatz die Durchführung der Arbeitsaufgaben erleichtern oder behindern und das Wohlbefinden durch eine bedürfnisgerechte Gestaltung erhöhen. Die Gestaltung gesundheitsförderlicher Arbeitsplätze beinhaltet den Arbeitsraum und die dort herrschenden physikalischen Bedingungen ebenso wie die Möblierung und IT-Ausstattung.
The Covid-19 pandemic and the Online Access Act (Onlinezugangsgesetz – OZG) are forcing Germany's public administration to accelerate digital transformation in general and the digitalization of agencies on federal, state and municipal level in particular. To assess this endeavor’s progress, existing e-Government maturity models were evaluated. The majority of models mainly focus on technical characteristics of an administrative act, while disregarding the importance of (1) public servants, (2) their work situation and (3) organizational processes. It is the latter three determining successful digitalization. Consequently, we fuse previous e-Government maturity models with the individual perspective of public servants including internet-based work, virtualization of teams and societal participation. This paper describes the synthesis of a model, its advantages and limitations including next steps towards its empirical validation.
To deal with stress and exhaustion at work, personal resources need to be replenished during breaks. The aim of this laboratory study (n = 122 students) was to test the restorative potential of sensory-enriched break environments (SEBEs) in a between-subjects with repeated measures design, focusing on the type of the environment (natural outdoor vs. built indoor environment) and sensory input (no sensory input vs. audiovisual input vs. audiovisual and olfactory input). Analyses showed that SEBEs simulating either a natural or a lounge environment were perceived as more pleasant and restorative (fascination/being away) than a standard break room, which in turn facilitated the recovery of personal resources (mood, fatigue, arousal). Moreover, adding a congruent scent to an audiovisual simulation indirectly facilitated the recovery of personal resources via greater scent pleasantness and higher fascination and being away. The current study shows opportunities for sensory enrichment to foster restoration in break environments. Practitioner Summery: This project reveals the impact of the recovery process of simulated environments on personal resources. Analyses confirmed that sensory-enriched environments were perceived as more restorative than less enriched environments, which in turn facilitated the recovery of personal resources. The results highlight the relevance of holistic sensory impressions to fostering recovery.
Promoting integrative negotiations – an experimental approach for using colored lighting in negotiation situations. Employees' negotiating skills substantially contribute to organizational success. In this context, recent research shows that the physical environment may influence interpersonal behavior for example in negations. The present study investigated the importance of colored light for cooperative behavior in integrative negotiations. The authors assumed that red light creates a pleasant, socially friendly atmosphere and thus promotes negotiation success. In an experimental study, the light color (red vs. blue and white) was varied. The results confirmed the assumption. The theoretical value, limitations and practical implications of the findings are discussed.
Impulse and reflection jointly drive people's behavior. However, the impact of the physical environment, especially light and brightness, on reflective and impulsive behavior and the underlying processes have not been understood. We expected that light and brightness would increase self-awareness and, in turn, lead to a reflective and controlled self-regulation. Five studies confirmed our assumptions. Particularly, participants in a brightly lit room reported a higher public self-awareness than those in a dim room. Moreover, brightness triggers more controlled and reflective forms of self-regulation independent of whether lighting conditions (Study 2) or priming methods (Study 3) were used to manipulate brightness. Finally, two additional studies revealed that brightness facilitates the suppression of desires and socially undesirable impulses which signals high self-control. Overall, these results contribute to the understanding of automatic effects of light and brightness and effortless self-control. Limitations as well as practical implications for lighting design in therapeutical settings and retail spaces and are discussed.
Die Umgebungstemperatur übt einen vielfältigen Einfluss auf Gesundheit, Wohlbefinden und Leistungsfähigkeit des Menschen aus. Durch die zunehmende Verlagerung von Arbeitsplätzen in Büros rückt der Bereich der moderaten Wärmebelastung, wie er beispielsweise in natürlich belüfteten Gebäuden im Sommer auftritt, in den Fokus. Hierzu ist aus der bisherigen empirischen Forschung ein Zusammenhang zwischen Raumtemperatur und Arbeitsleistung ermittelt worden, der allerdings verschiedene Nachteile für die Tauglichkeit als Planungskriterium für Gebäude aufweist. Der in der Psychologie weit verbreitete Ansatz der Meta-Analyse kann dabei einen wertvollen Beitrag zur Lösung dieses Problems leisten. In dem Beitrag wird systematisch die Methode der Meta-Analyse aufgezeigt und anhand einiger konkreter Beispiele das Potential für eine Integration von nutzerbasierten Verhaltensmustern in eine Gebäudesimulation dargestellt.
Employee creativity is critical to organizational competitiveness. However, the potential contribution made by the workspace and the physical environment is not fully taken into account because, up to now, it has been rather unclear how aspects of the physical environment, especially light, can support creativity. Consequently, in six studies, the present research investigated the effect of light and darkness on creative performance. We expected that darkness would offer individuals freedom from constraints, enabling a global and explorative processing style, which in turn facilitates creativity. First, four studies demonstrated that both priming darkness and actual dim illumination improved creative performance. The priming studies revealed that the effect can occur outside of people's awareness and independent of differences in visibility. Second, two additional studies tested the underlying mechanism and showed that darkness elicits a feeling of being free from constraints and triggers a risky, explorative processing style. As expected, perceived freedom from constraints mediated the effect of dim illumination on creativity. Third, moderation analyses demonstrated the effects' boundary conditions: the darkness-related increase in creativity disappeared when using a more informal indirect light instead of direct light or when evaluating ideas instead of generating creative ideas. In sum, these results contribute to the understanding of visual atmospheres (i.e. visual messages), their importance for lighting effects, and their impact via conceptual links and attentional tuning. Limitations as well as practical implications for lighting design are discussed
Grounded and embodied cognitions have gained increasing interest in explaining the effects of the physical environments on social cognition and behavior. However, the very nature of the processes underlying embodiment is largely unknown. The current research aims at contributing to this issue by (1) differentiating between the embodiment of contents and procedures, (2) unfolding the processes underlying mechanism of an embodied procedure, and (3) showing its boundary conditions. Seven experiments investigated these refinements using the examples of darkness, self-construal, and cooperation in social dilemmas. The results provided consistent evidence that darkness triggers interdependent self-construal, which in turn promotes cooperation. Moreover, the individual's internal context and external context moderated the darkness-cooperation effect. These results contribute to the understanding of embodied and situated social cognition and behavior and provide a consistent explanation for the mixed findings of lighting on cooperation in particular and prosocial behavior in general.
Im Zeitalter der Wissensarbeit steigt die Bedeutung mentaler und psychologischer Faktoren wie Konzentrationsfähigkeit, Stimmung und Motivation für eine hohe Leistungsfähigkeit. Die physikalischen Bedingungen an Büroarbeitsplätzen können einerseits einen Stressor darstellen, der die Konzentration erschöpft und den Nutzer ermüdet, oder eine räumliche Ressource, die Arbeitstätigkeiten erleichtert oder Nutzerbedürfnisse befriedigt und dadurch Engagement und Stimmung bei der Arbeit steigert. Inwiefern bestimmte räumliche Bedingungen am Arbeitsplatz eine Ressource oder einen Stressor darstellen, lässt sich anhand der drei Ebenen des Komforts abschätzen: physischer, funktionaler und psychischer Komfort. Ein solcher Ansatz soll helfen, “psychisch nachhaltige“ physikalische Raumbedingungen zu schaffen, die die psychischen Ressourcen der Nutzer schonen. Im vorliegenden Beitrag wird dieses neue Verständnis von Komfort mithilfe der zugrunde liegenden psychologischen Prozesse erklärt und am Beispiel der bauphysikalischen Variablen “Beleuchtung“ illustriert.
Not Motivated to Act During Goal Pursuit: Powerlessness Blocks Motivation Transfer in Goal Systems
(2013)
The current research investigates a motivational mechanism that contributes to the inferior goal striving and attainment of powerless individuals: the transfer of motivation from goals to means. We expected that this mechanism would work effectively only in powerful individuals. The results of an experiment and a field study confirmed our assumptions. The more motivated powerful people were to attain the goals, the more they engaged in self-determined action and, in turn, the more positively they experienced goal-related activities. No such relation was found for their powerless counterparts. Implications for power research and goal systems theory are discussed.
This research explores stakeholders' perspectives on administrative procedures, focusing on basic psychological needs. The goal is to understand the motives driving evaluations of administrative quality and performance, particularly for constitutive administrative acts. Using a multi-method approach, the study analyzes five stakeholder groups' central motives at different stages of administrative procedures. To achieve this, the user experience journey technique is adapted to identify stakeholders' motivations, including achievement, affiliation, and power. Guided workshop discussions, qualitative expert interviews, and a review of legal sources are utilized to determine stakeholders' urgencies at each step of the process. Through qualitative content analysis of expert interviews, the study deduces the central concepts underlying these urgencies. The findings provide valuable insights into stakeholders' perspectives, motivations, and urgencies regarding administrative procedures and thus important attributes of good administration. This understanding is crucial for evaluating administrative performance and shaping potential goals for administrative reforms.
For successful digitalization of the public sector, insights into how digitalization affects the work of public sector employees must be attained. Hence, integrative conceptual models and metrics of digital work are needed. A five-dimensional model describing the degree of digitalization of administrative action (Kaesmayr, Schorn & Steidle 2021) provides the point of departure for this paper. To enable actual measurement, the development and validation of a corresponding questionnaire is presented. Its development includes the item formulation by specifying attributes, raters and objects of the underlying constructs as well as the formation of indices by means of a contrast weighting specifically augmented for this type of work. The validation of the scale includes component as well as confirmatory factor analyses based on data from 519 administrative employees in Germany. The scale provides the opportunity to describe and evaluate the degree of digitalization of administrative procedures and to evaluate measures to improve digital case processing. Furthermore, it enables research into conditions and consequences for a successful digital transformation. However, further research is required to verify the predictive validity and practical benefits of the scale.
Although good administration plays a crucial role for a state to function, to date no comprehensive and accepted conceptualization exists. Scholars and policymakers, however, are depending on a comprehensive and valid set of criteria to assess the quality of administrations and the effects of reforms and interventions. To develop an appropriate conceptualization, we draw on literature from jurisprudence, administrative, political, economic, as well as social sciences. Applying Rossiter’s C OAR SE approach to ensure content validity, 30 constructs underlying good administration were derived. The items formulated to measure these constructs were empirically validated in an online survey with 519 case workers in German municipal agencies. Principal components analysis yielded four components, i.e., diligence/mission, efficiency, information, and responsivity/support. Thereby, it becomes apparent that some of the criteria used in the literature, such as proportionality, load on multiple components.
Digitalization affects public servants’ job demands and resources. The current paper investigates which measures managers can employ to optimize digital work on administrative procedures. Building on a previous study on the impact of digitalization on work experiences and performance in public agencies and on a literature research regarding leadership instruments, we derived two sets of measures on job design and digital communication management. The proposed measures were validated conducting expert interviews with actual and prospective managers from various municipal agencies. Overall, our analyses revealed heterogenous patterns regarding the prevalence of the proposed measures. Experts reported various potential benefits and challenges as well as suitable recommendations regarding their implementations which indicates that the proposed measures could indeed contribute to facilitating digital work on administrative procedures. Finally, the practical implications as well as limitations of our approach are discussed.
Digitalization affects public servants’ job demands and resources. The current paper investigates which measures managers can employ to optimize digital work on administrative procedures. Building on a previous study on the impact of digitalization on work experiences and performance in public agencies and on a literature research regarding leadership instruments, we derived two sets of measures on job design and digital communication management. The proposed measures were validated conducting expert interviews with actual and prospective managers from various municipal agencies. Overall, our analyses revealed heterogenous patterns regarding the prevalence of the proposed measures. Experts reported various potential benefits and challenges as well as suitable recommendations regarding their implementations which indicates that the proposed measures could indeed contribute to facilitating digital work on administrative procedures. Finally, the practical implications as well as limitations of our approach are discussed.
In diesem Artikel wird das Ergebnis einer Studie aufgearbeitet, die ergab, dass Behörden trotz ihrer Bemühungen, bürgerfreundlicher zu werden, ihre Ziele nicht erreichen können, solange sie auf Effizienz und Rechtskonformität konzentriert bleiben. Denn dadurch erkennen sie die Transparenzprobleme, mit denen die Einwohnerinnen und Einwohner heute konfrontiert sind, nicht. Diese sind u.a. Informations-, Geschäftsprozess-, Kosten-, Gesetzesintransparenz etc. Der Artikel benennt diese, um die Grundlage für deren Bewältigung zu legen und eine klare Strategie zu ermöglichen, die den Zweck und den Umfang einer Dienstleistung verdeutlicht und ein Datenintegrationskonzept, das über alle Dienstleistungskanäle reicht, ermöglicht.
Based on the mandate of political representatives and public administration to work in the public interest and to fulfil the legal requirements, it is surprising that the offer of public e-services is making slow progress. Based on this mandate, both the digitisation of the administration and the digitalisation of its services should develop more proactively since it can be observed that citizens readily accept private-sector digital offerings. This observation raises the question of whether politics and public administration accommodate citizens’ preferences by giving low priority to digitisation and digitalisation, or not. By answering this question this paper provides insight into the thinking of citizens and gives politicians, as well as public administration, an idea about their expectations and their idea of Public Value Creation when it comes to digital public services
Mit Verpackungssteuern möchten Kommunen gegen Müllberge aus Pizza-Kartons und Coffee to go-Bechern ankämpfen. Für die Finanzwissenschaften sind sie ein hervorragendes Beispiel, um die Regulierung von negativen Externalitäten zu erörtern. Dieser Beitrag diskutiert die Effektivität und Effizienz einer solchen kommunalen Lenkungssteuer und entwickelt Handlungsempfehlungen aus ökonomischer Perspektive.
This publication advances some refutable hypothesis concerning user behaviour and learning success in eLearning systems using system simulations. A simulation in this context is strongly interactive HTML 5 content giving users an almost real-life experience of working with an application system, here an ERP system. Simulations can be enriched with addition information, data and process models, user guidance, or business content. This type of content is distinctly different from traditional eLearning content focusing on presentational content and teamwork or quizzes to check progress. To test the hypotheses the paper explores metrics provided by a typical eLearning platform and in how far the metrics can be used to test the hypotheses.
Der Arbeit einen Sinn geben - eine Stärke von Führungskräften in der öffentlichen Verwaltung?
(2016)
Arbeit mit virtuellen Teams
(2004)
Durch die Einführung des Neuen Kommunalen Haushalts- und Rechnungswesens (NKHR) bzw. der Kommunalen Doppik wurde die Transparenz im Vergleich zum alten, kameralen Haushalts- und Rechnungswesen deutlich verbessert. Durch die neuen Dimensionen Ressourcenverbrauch und Ressourcenaufkommen, Liquidität sowie Vermögens- und Kapitallage wurde die Haushaltswirtschaft insgesamt deutlich aussagekräftiger – eine neue Haushaltswahrheit wird erreicht. In der Praxis ist bedauerlicherweise vielfach zu beobachten, dass diese neue Haushaltswahrheit durch mitunter ausufernde Nutzung der Übertragbarkeit von nicht in Anspruch genommenen Ermächtigungen stark eingeschränkt, wenn nicht sogar konterkariert wird. Es kann beobachtet werden, dass dem Spannungsverhältnis zwischen Planabweichungen einerseits, also über- und außerplanmäßiger Aufwendungen und Auszahlungen, und der Verwendung von Mittelübertragungen andererseits keine ausreichende Beachtung zuteil wird.
Dieser Artikel setzt sich kritisch mit den aktuellen Rechtsgrundlagen und der vielfachen Anwendung von Übertragungen auseinander und plädiert für eine neue Sichtweise und Umsetzung. Hierbei wird kein Anspruch auf eine allumfassende Abhandlung der Thematik erhoben; vielmehr liegt der Schwerpunkt auf denjenigen Gesichtspunkten, welche nach Auffassung des Autors verstärkt in den Fokus der Auseinandersetzung rücken sollten. Der vorliegende Artikel soll einen Beitrag zum konstruktiven-kritischen Diskurs darstellen.
The introduction of the basic pension, an individual basic pension supplement granted if obligatory contributions to the statutory pension insurance have been paid for decades from below-average earnings, is taken as an opportunity to reflect on the normative justification of social rights. In particular, the symbolic dimension of social rights will be elaborated. For this purpose, Axel Honneth's theory of recognition will be referred to. Finally, an attempt is made to determine in which case norms that are supposed to confer symbolic recognition can be considered legitimate.
Europarecht beschäftigt sich mit den rechtlichen Grundlagen der Europäischen Union. Gerald Sander liefert Ihnen einen schnellen Überblick über die Organe der EU wie das Europäische Pralament, die Europäische Kommission und die EZB. Außerdem erläutert er, welche Rechtsquellen das Europarecht hat, welche Verfahren es gibt, was es mit der Wirtschafts- und Währungsunion auf sich hat und vieles mehr. Mit Übungsaufgaben mit Lösungen können Sie sich selbst testen und Ihr Wissen festigen.
Die deutschsprachige Literatur zu e-Democracy und generell zu Wahlen kennt Wahlbetrug und insbesondere organisierten Wahlbetrug nur aus anderen Kontinenten; in Kontinentaleuropa sind es in der Eigenwahrnehmung stets Einzelfälle, bspw. der Bürgermeister aus Unterrabnitz-Schwendgraben, der bei den letzten burgenländischen Landtagswahlen bundesweite Bekanntheit erreichte. Im UK hingegen gibt es seit über 10 Jahren eine Häufung von derartigen Fällen, meist innerhalb geschlossener Gemeinden, die auch zu einer entsprechenden Rechtsprechung, Polizeimaßnahmen und einer adäquaten wissenschaftlichen Aufarbeitung führte. In den letzten Wochen wurde der Fall einer – noch nicht strafrechtlich verurteilten – Lokalpolitikerin bekannt, der dazu führte, dass die Stadtrats- und Bürgermeisterwahl in Geiselhöring vom 16. März 2014 für ungültig erklärt wurde und nun im Februar 2015 wiederholt wird. Organisierter Wahlbetrug passt nicht zum Selbstbild von Österreich und Deutschland – es ist an der Zeit, einzusehen, dass Distanzwahlverfahren generell dieses Problem in sich tragen. Beim e-Voting ist es bekannt und wird diskutiert, bei der Briefwahl bislang nicht. Die hier aufgezeigten Mechanismen, insbesondere die im Fall Geiselhöring angewandten, haben unmittelbare Auswirkung auf unsere etablierten und für sicher angesehenen Briefwahlverfahren. Der Beitrag analysiert die tw. bereits bekannten Schwächen der Briefwahl und anderer Distanzwahlverfahren und belegt die mögliche Wirkung von organisiertem Wahlbetrug. Lösungsansätze werden aufgezeigt.
How can employees be qualified to provide sound customer advisory services? How can they be empowered to deliver the value of public sector modernization to customers? In this paper, we offer a novel approach to qualify service personnel on-the-job using “facilitation affordances”. In this approach, artifacts, providing appropriately designed facilitation affordances, are introduced into service personnel’s work practices. These facilitation artifacts invite them to start experiential learning, and, hence, to improve their advice giving behavior. To develop our approach, we followed a design research approach, here we developed a set of design requirements and, ultimately, five design principles for facilitation artifacts. We tested our approach in the context of citizens’ advice services in public administrations. We implemented a prototype facilitation artifact and conducted a user study with six real-world advisors and twelve clients. Our preliminary results show that the “learning with facilitation affordances”-approach promises to enhance the service personnel’s skills that matter in modern public administrations. Furthermore, with the proposed qualification approach and the design principles for facilitation artifacts, we seek to deepen the knowledge on the importance of affordances for learning and, concurrently, provide practitioners with useful guidelines to implement the “learning with facilitation affordances”-approach in their organizations.
Verwaltungsrecht
(2022)
Das Werk stellt komprimiert und verständlich die Grundlagen des Verwaltungsrechts dar. Den Schwerpunkt bildet das Allgemeine Verwaltungsrecht, das mit seinen Bezügen zum Besonderen Verwaltungsrecht vermittelt wird. Tipps für Klausur und Praxis, Übersichten und Prüfungsschemata erleichtern das Verständnis und die Anwendung des Verwaltungsrechts im Studium und in der täglichen Praxis. Ergänzend stehen interaktive Fälle und Multiple-Choice-Tests als Download auf der Verlagshomepage zur Verfügung.
Designing for Light-Weight Collaboration: The Case of Interactive Citizens’ Advisory Services
(2010)
Facilitating digital transformation through education: A case study in the public administration
(2020)
The need for qualified people to manage the digital transformation in public administration is tremendous. University curricula require adjustments to qualify graduates adequately. Business and engineering departments run practice-oriented university courses to tackle real-world digitalization challenges. In doing so, they shaped digital transformation in many companies. While potentially effective, such approaches remain rare in public administration teaching. It is unclear how to combine a contemporary, practice-oriented training approach towards digitalization with the contents of public administration curricula. The paper outlines the structure and methods employed in a course offered to public administration students at a German University. The preliminary evidence shows that the course was successful among students and practice-partners. Overall, the paper illustrates how public administration universities can contribute towards digital transformation by collaborating with municipalities and by empowering students to manage and drive digital transformation in the public sector.
Bürgerservices vor Ort
(2011)
Moderation
(2012)
Telekooperationsdidaktik
(2002)
Im Zuge der beschleunigten technologischen Entwicklung, der zunehmenden internationalen Wirtschaftsverflechtung und der Marktglobalisierung werden zunehmend Telekooperationssysteme eingeführt. Ziel ist eine effiziente, konstruktive und zielgerichtete kooperative Zusammenarbeit im Team über Raum und Zeit hinweg.
Birgit Schenk liefert einen umfassenden, kompetenten und verständlichen didaktischen Rahmen für die Konzeption und Durchführung von Trainings im Rahmen der erfolgreichen Einführung von Telekooperationssystemen. Die Autorin präsentiert theoretische Bausteine, beschreibt die systematische Planung und Durchführung anhand eines konkreten Beispiels und gibt zahlreiche praktische Hinweise. Grundlagen sind Erkenntnisse aus der Erwachsenenbildung, zum Umgang mit neuen Technologien und zur Kooperation in Gruppen.
Moderation
(2001)