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Impulse and reflection jointly drive people's behavior. However, the impact of the physical environment, especially light and brightness, on reflective and impulsive behavior and the underlying processes have not been understood. We expected that light and brightness would increase self-awareness and, in turn, lead to a reflective and controlled self-regulation. Five studies confirmed our assumptions. Particularly, participants in a brightly lit room reported a higher public self-awareness than those in a dim room. Moreover, brightness triggers more controlled and reflective forms of self-regulation independent of whether lighting conditions (Study 2) or priming methods (Study 3) were used to manipulate brightness. Finally, two additional studies revealed that brightness facilitates the suppression of desires and socially undesirable impulses which signals high self-control. Overall, these results contribute to the understanding of automatic effects of light and brightness and effortless self-control. Limitations as well as practical implications for lighting design in therapeutical settings and retail spaces and are discussed.
How can employees be qualified to provide sound customer advisory services? How can they be empowered to deliver the value of public sector modernization to customers? In this paper, we offer a novel approach to qualify service personnel on-the-job using “facilitation affordances”. In this approach, artifacts, providing appropriately designed facilitation affordances, are introduced into service personnel’s work practices. These facilitation artifacts invite them to start experiential learning, and, hence, to improve their advice giving behavior. To develop our approach, we followed a design research approach, here we developed a set of design requirements and, ultimately, five design principles for facilitation artifacts. We tested our approach in the context of citizens’ advice services in public administrations. We implemented a prototype facilitation artifact and conducted a user study with six real-world advisors and twelve clients. Our preliminary results show that the “learning with facilitation affordances”-approach promises to enhance the service personnel’s skills that matter in modern public administrations. Furthermore, with the proposed qualification approach and the design principles for facilitation artifacts, we seek to deepen the knowledge on the importance of affordances for learning and, concurrently, provide practitioners with useful guidelines to implement the “learning with facilitation affordances”-approach in their organizations.