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The Covid-19 pandemic and the Online Access Act (Onlinezugangsgesetz – OZG) are forcing Germany's public administration to accelerate digital transformation in general and the digitalization of agencies on federal, state and municipal level in particular. To assess this endeavor’s progress, existing e-Government maturity models were evaluated. The majority of models mainly focus on technical characteristics of an administrative act, while disregarding the importance of (1) public servants, (2) their work situation and (3) organizational processes. It is the latter three determining successful digitalization. Consequently, we fuse previous e-Government maturity models with the individual perspective of public servants including internet-based work, virtualization of teams and societal participation. This paper describes the synthesis of a model, its advantages and limitations including next steps towards its empirical validation.
The introduction of the basic pension, an individual basic pension supplement granted if obligatory contributions to the statutory pension insurance have been paid for decades from below-average earnings, is taken as an opportunity to reflect on the normative justification of social rights. In particular, the symbolic dimension of social rights will be elaborated. For this purpose, Axel Honneth's theory of recognition will be referred to. Finally, an attempt is made to determine in which case norms that are supposed to confer symbolic recognition can be considered legitimate.
Anpassungs- und Widerstandsfähigkeit – Überlegungen zum Resilienzpotenzial migrantischer Familien
(2021)
Arbeit mit virtuellen Teams
(2004)
Britische Regeln
(2007)
Bürgerservices vor Ort
(2011)
Durch das Windenergieflächenbedarfsgesetz, das Kern des sogenannten Wind-an-Land-Gesetzes ist, verpflichtet der Bund die Länder erstmals, einen prozentualen Anteil der Landesfläche für die Windenergie an Land auszuweisen. Die Neuregelung bedeutet einen Paradigmenwechsel gegenüber dem bisherigen Planungsrecht, das durch die Privilegierung der Windenergie im Außenbereich und mögliche Ausschlusswirkung durch kommunale Konzentrationszonen gekennzeichnet war. Der weitere Ausbau der Windenergie wird nicht nur von der Flächenverfügbarkeit und bauplanungsrechtlichen Voraussetzungen, sondern auch anderen Faktoren wie weiteren genehmigungsrechtlichen Voraussetzungen abhängen.
Der Arbeit einen Sinn geben - eine Stärke von Führungskräften in der öffentlichen Verwaltung?
(2016)
Designing for Light-Weight Collaboration: The Case of Interactive Citizens’ Advisory Services
(2010)
For successful digitalization of the public sector, insights into how digitalization affects the work of public sector employees must be attained. Hence, integrative conceptual models and metrics of digital work are needed. A five-dimensional model describing the degree of digitalization of administrative action (Kaesmayr, Schorn & Steidle 2021) provides the point of departure for this paper. To enable actual measurement, the development and validation of a corresponding questionnaire is presented. Its development includes the item formulation by specifying attributes, raters and objects of the underlying constructs as well as the formation of indices by means of a contrast weighting specifically augmented for this type of work. The validation of the scale includes component as well as confirmatory factor analyses based on data from 519 administrative employees in Germany. The scale provides the opportunity to describe and evaluate the degree of digitalization of administrative procedures and to evaluate measures to improve digital case processing. Furthermore, it enables research into conditions and consequences for a successful digital transformation. However, further research is required to verify the predictive validity and practical benefits of the scale.
Increasing and new work demands drain employees’ energy resources at work. This four-week longitudinal field experiment investigated the energizing potential of a respite intervention conducted at the workplace (either a simulated savoring nature intervention or a progressive muscle relaxation intervention). First, growth modeling analyses confirmed a linear trend for the growth of vigor and decline in fatigue across the days of the intervention group, indicating a typical upward resource trajectory. No changes appeared in the control group. Mediation analyses indicated that repeatedly engaging in a daily respite intervention influenced more stable energy levels after the intervention period indirectly through the immediate changes in daily energy levels during the intervention period. Findings suggest that, in some cases, respite interventions may present a useful tool to replenish and build energy resources at work. Implications for using respite intervention in organizational research and practice are discussed.
Facilitating digital transformation through education: A case study in the public administration
(2020)
The need for qualified people to manage the digital transformation in public administration is tremendous. University curricula require adjustments to qualify graduates adequately. Business and engineering departments run practice-oriented university courses to tackle real-world digitalization challenges. In doing so, they shaped digital transformation in many companies. While potentially effective, such approaches remain rare in public administration teaching. It is unclear how to combine a contemporary, practice-oriented training approach towards digitalization with the contents of public administration curricula. The paper outlines the structure and methods employed in a course offered to public administration students at a German University. The preliminary evidence shows that the course was successful among students and practice-partners. Overall, the paper illustrates how public administration universities can contribute towards digital transformation by collaborating with municipalities and by empowering students to manage and drive digital transformation in the public sector.
Digitalization affects public servants’ job demands and resources. The current paper investigates which measures managers can employ to optimize digital work on administrative procedures. Building on a previous study on the impact of digitalization on work experiences and performance in public agencies and on a literature research regarding leadership instruments, we derived two sets of measures on job design and digital communication management. The proposed measures were validated conducting expert interviews with actual and prospective managers from various municipal agencies. Overall, our analyses revealed heterogenous patterns regarding the prevalence of the proposed measures. Experts reported various potential benefits and challenges as well as suitable recommendations regarding their implementations which indicates that the proposed measures could indeed contribute to facilitating digital work on administrative procedures. Finally, the practical implications as well as limitations of our approach are discussed.
Research has shown that colours influence motivation and cognitive performance. In achievement contexts, red evokes avoidance motivation that hinders creativity, while blue elicits an approach motivation that facilitates creativity. However, due to their position and mode of presentation, colours may convey a different message. Red accent lighting creates a cosy, friendly room atmosphere that may, even in an achievement context, elicit an approach rather than an avoidance motivation. Results (N = 146) showed that both blue and red accent light increased strategic approach motivation compared to white accent light. Moreover, through the heightened approach motivation, colourful accent light indirectly improved creative performance. Implications for future research on colour and practical implications for colour usage are discussed. Practitioner Summary Designing work environments for creativity is a new topic in ergonomics research and practice. The present study demonstrates indirect effects of coloured accent light on creativity providing interesting possibilities for the design of work places for knowledge workers, classrooms, and all other rooms in which people work on new ideas.
Employee creativity is critical to organizational competitiveness. However, the potential contribution made by the workspace and the physical environment is not fully taken into account because, up to now, it has been rather unclear how aspects of the physical environment, especially light, can support creativity. Consequently, in six studies, the present research investigated the effect of light and darkness on creative performance. We expected that darkness would offer individuals freedom from constraints, enabling a global and explorative processing style, which in turn facilitates creativity. First, four studies demonstrated that both priming darkness and actual dim illumination improved creative performance. The priming studies revealed that the effect can occur outside of people's awareness and independent of differences in visibility. Second, two additional studies tested the underlying mechanism and showed that darkness elicits a feeling of being free from constraints and triggers a risky, explorative processing style. As expected, perceived freedom from constraints mediated the effect of dim illumination on creativity. Third, moderation analyses demonstrated the effects' boundary conditions: the darkness-related increase in creativity disappeared when using a more informal indirect light instead of direct light or when evaluating ideas instead of generating creative ideas. In sum, these results contribute to the understanding of visual atmospheres (i.e. visual messages), their importance for lighting effects, and their impact via conceptual links and attentional tuning. Limitations as well as practical implications for lighting design are discussed
Der Arbeitsplatz – die räumlichen, physikalischen und ergonomischen Bedingungen, unter denen Menschen arbeiten – kann auf vielfältige Weise die Gesundheit fördern und gefährden. Neben der direkten Wirkung auf die physische Gesundheit kann der Arbeitsplatz die Durchführung der Arbeitsaufgaben erleichtern oder behindern und das Wohlbefinden durch eine bedürfnisgerechte Gestaltung erhöhen. Die Gestaltung gesundheitsförderlicher Arbeitsplätze beinhaltet den Arbeitsraum und die dort herrschenden physikalischen Bedingungen ebenso wie die Möblierung und IT-Ausstattung.
Der Arbeitsplatz – die räumlichen, physikalischen und ergonomischen Bedingungen, unter denen Menschen arbeiten – kann auf vielfältige Weise die Gesundheit fördern und gefährden. Neben der direkten Wirkung auf die physische Gesundheit kann der Arbeitsplatz die Durchführung der Arbeitsaufgaben erleichtern oder behindern und das Wohlbefinden durch eine bedürfnisgerechte Gestaltung erhöhen. Die Gestaltung gesundheitsförderlicher Arbeitsplätze beinhaltet den Arbeitsraum und die dort herrschenden physikalischen Bedingungen ebenso wie die Möblierung und IT-Ausstattung.
Der Grundsatz der Vorherigkeit nimmt eine wichtige Rolle in der öffentlichen Finanzwirtschaft ein. Dennoch wird v.a. im kommunalen Umfeld vielfach gegen ihn verstoßen. Dieser Beitrag untersucht die Bedeutung des Grundsatzes der Vorherigkeit, die Gründe für die zahlreichen Verstöße und zeigt Verbesserungsoptionen der aktuellen Situation auf.
Drawing on an online survey of mayors from the German federal state of Baden-Wuerttemberg this article analyses (1) to what extent social media is used abusively at the municipal level, (2) how mayors react to hate speech and (3) whether the experience of such insulting comments and threats is correlated with their perception of social media as a tool for political communication. The analysis shows that hateful comments are part of the social media experience on the local level. 53.9% of the mayors have at least once experienced personal insults and hostilities on social media in their role as politicians. The majority of them (56.7%) ignored the hate speech without reaction. Significantly fewer reacted more actively: 29.8% responded to the insulting message, 5.4% blocked the hater, and 8.2% filed a judicial complaint. The statistical analysis shows that mayors who use social media in a more professional way are more likely to react to hate speech in such an active manner. Moreover, the experience of hate speech and particularly an active type of reacting are found to be positively related to mayors' perceptions of how useful they consider social media to be for political communication.
This publication advances some refutable hypothesis concerning user behaviour and learning success in eLearning systems using system simulations. A simulation in this context is strongly interactive HTML 5 content giving users an almost real-life experience of working with an application system, here an ERP system. Simulations can be enriched with addition information, data and process models, user guidance, or business content. This type of content is distinctly different from traditional eLearning content focusing on presentational content and teamwork or quizzes to check progress. To test the hypotheses the paper explores metrics provided by a typical eLearning platform and in how far the metrics can be used to test the hypotheses.
Grounded and embodied cognitions have gained increasing interest in explaining the effects of the physical environments on social cognition and behavior. However, the very nature of the processes underlying embodiment is largely unknown. The current research aims at contributing to this issue by (1) differentiating between the embodiment of contents and procedures, (2) unfolding the processes underlying mechanism of an embodied procedure, and (3) showing its boundary conditions. Seven experiments investigated these refinements using the examples of darkness, self-construal, and cooperation in social dilemmas. The results provided consistent evidence that darkness triggers interdependent self-construal, which in turn promotes cooperation. Moreover, the individual's internal context and external context moderated the darkness-cooperation effect. These results contribute to the understanding of embodied and situated social cognition and behavior and provide a consistent explanation for the mixed findings of lighting on cooperation in particular and prosocial behavior in general.
Impulse and reflection jointly drive people's behavior. However, the impact of the physical environment, especially light and brightness, on reflective and impulsive behavior and the underlying processes have not been understood. We expected that light and brightness would increase self-awareness and, in turn, lead to a reflective and controlled self-regulation. Five studies confirmed our assumptions. Particularly, participants in a brightly lit room reported a higher public self-awareness than those in a dim room. Moreover, brightness triggers more controlled and reflective forms of self-regulation independent of whether lighting conditions (Study 2) or priming methods (Study 3) were used to manipulate brightness. Finally, two additional studies revealed that brightness facilitates the suppression of desires and socially undesirable impulses which signals high self-control. Overall, these results contribute to the understanding of automatic effects of light and brightness and effortless self-control. Limitations as well as practical implications for lighting design in therapeutical settings and retail spaces and are discussed.
Promoting integrative negotiations – an experimental approach for using colored lighting in negotiation situations. Employees' negotiating skills substantially contribute to organizational success. In this context, recent research shows that the physical environment may influence interpersonal behavior for example in negations. The present study investigated the importance of colored light for cooperative behavior in integrative negotiations. The authors assumed that red light creates a pleasant, socially friendly atmosphere and thus promotes negotiation success. In an experimental study, the light color (red vs. blue and white) was varied. The results confirmed the assumption. The theoretical value, limitations and practical implications of the findings are discussed.
In diesem Artikel wird das Ergebnis einer Studie aufgearbeitet, die ergab, dass Behörden trotz ihrer Bemühungen, bürgerfreundlicher zu werden, ihre Ziele nicht erreichen können, solange sie auf Effizienz und Rechtskonformität konzentriert bleiben. Denn dadurch erkennen sie die Transparenzprobleme, mit denen die Einwohnerinnen und Einwohner heute konfrontiert sind, nicht. Diese sind u.a. Informations-, Geschäftsprozess-, Kosten-, Gesetzesintransparenz etc. Der Artikel benennt diese, um die Grundlage für deren Bewältigung zu legen und eine klare Strategie zu ermöglichen, die den Zweck und den Umfang einer Dienstleistung verdeutlicht und ein Datenintegrationskonzept, das über alle Dienstleistungskanäle reicht, ermöglicht.
Mit Verpackungssteuern möchten Kommunen gegen Müllberge aus Pizza-Kartons und Coffee to go-Bechern ankämpfen. Für die Finanzwissenschaften sind sie ein hervorragendes Beispiel, um die Regulierung von negativen Externalitäten zu erörtern. Dieser Beitrag diskutiert die Effektivität und Effizienz einer solchen kommunalen Lenkungssteuer und entwickelt Handlungsempfehlungen aus ökonomischer Perspektive.
Kognitive Förderung
(2021)
Kommentierung zu §§ 17-20 WG
(2021)
How can employees be qualified to provide sound customer advisory services? How can they be empowered to deliver the value of public sector modernization to customers? In this paper, we offer a novel approach to qualify service personnel on-the-job using “facilitation affordances”. In this approach, artifacts, providing appropriately designed facilitation affordances, are introduced into service personnel’s work practices. These facilitation artifacts invite them to start experiential learning, and, hence, to improve their advice giving behavior. To develop our approach, we followed a design research approach, here we developed a set of design requirements and, ultimately, five design principles for facilitation artifacts. We tested our approach in the context of citizens’ advice services in public administrations. We implemented a prototype facilitation artifact and conducted a user study with six real-world advisors and twelve clients. Our preliminary results show that the “learning with facilitation affordances”-approach promises to enhance the service personnel’s skills that matter in modern public administrations. Furthermore, with the proposed qualification approach and the design principles for facilitation artifacts, we seek to deepen the knowledge on the importance of affordances for learning and, concurrently, provide practitioners with useful guidelines to implement the “learning with facilitation affordances”-approach in their organizations.
Markt und Staat: Eine anwendungsorientierte Einführung in die allgemeine Volkswirtschaftslehre
(2021)
Although good administration plays a crucial role for a state to function, to date no comprehensive and accepted conceptualization exists. Scholars and policymakers, however, are depending on a comprehensive and valid set of criteria to assess the quality of administrations and the effects of reforms and interventions. To develop an appropriate conceptualization, we draw on literature from jurisprudence, administrative, political, economic, as well as social sciences. Applying Rossiter’s C OAR SE approach to ensure content validity, 30 constructs underlying good administration were derived. The items formulated to measure these constructs were empirically validated in an online survey with 519 case workers in German municipal agencies. Principal components analysis yielded four components, i.e., diligence/mission, efficiency, information, and responsivity/support. Thereby, it becomes apparent that some of the criteria used in the literature, such as proportionality, load on multiple components.
Die Umgebungstemperatur übt einen vielfältigen Einfluss auf Gesundheit, Wohlbefinden und Leistungsfähigkeit des Menschen aus. Durch die zunehmende Verlagerung von Arbeitsplätzen in Büros rückt der Bereich der moderaten Wärmebelastung, wie er beispielsweise in natürlich belüfteten Gebäuden im Sommer auftritt, in den Fokus. Hierzu ist aus der bisherigen empirischen Forschung ein Zusammenhang zwischen Raumtemperatur und Arbeitsleistung ermittelt worden, der allerdings verschiedene Nachteile für die Tauglichkeit als Planungskriterium für Gebäude aufweist. Der in der Psychologie weit verbreitete Ansatz der Meta-Analyse kann dabei einen wertvollen Beitrag zur Lösung dieses Problems leisten. In dem Beitrag wird systematisch die Methode der Meta-Analyse aufgezeigt und anhand einiger konkreter Beispiele das Potential für eine Integration von nutzerbasierten Verhaltensmustern in eine Gebäudesimulation dargestellt.
Positive psychology research is increasingly being transferred to organizational contexts and organizations are increasingly striving for healthier and more motivated employees. In this study, a three-week self-instructed online-intervention which combines positive activities and mindfulness was developed and evaluated using a randomized-controlled group design with employees. All exercises could be easily integrated into the daily working routine. The intervention is based on broaden-and-build theory, the two-component model of mindfulness and the positive-activity model. Results indicate that the intervention is effective in increasing work engagement, hope and sleep quality as well as in reducing fatigue in the experimental group compared to a waitlist control. Practical implications for human resource departments and corporate health management are discussed.